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DIRECT ANSWER
Update before retrying a stuck Redeem button
1. Use the in-game redemption menu
Use the code from your own promotional message and read any instructions attached to it. Check for leading or trailing spaces when copying. Keep the full code out of public screenshots and forum replies. An error message and the installed version are enough to start describing a failure publicly.
2. If the controller button does nothing
Complete the update first. Retest once after restarting, and note whether the button is selectable and whether pressing it produces any response. This separates a non-responsive input from a code that the game actually checked and rejected.
3. If it says invalid, check the cosmetic too
Players in the distribution thread describe finding the item under Characters → Civilians → Edit Loadout → Eyewear → Regal. Reopen the game and inspect the civilian you want to customize. If the item is present, you do not need another code just because a previous message was confusing. If it is absent, retain both the error wording and the missing-item observation. Do not assume that either screen alone establishes an expired or already-used code.
4. If only Rachel is missing the glasses
Compare Rachel with another civilian after updating. Record whether Regal eyewear appears for neither, one or both. The official repair record names Rachel specifically, so an older screenshot of her missing the item should not be treated as a current limitation.
If Rachel still lacks it while another civilian has it, report that exact comparison. If no civilian has it, return to the redemption-result check instead of treating it as the same character-specific case.
5. If the promotional email never arrived
Players describe receiving Regal codes by email. Check the mailbox associated with your participation, including filtered messages, and retain the original ticket or confirmation if you have one. A button fix cannot supply a code that was never delivered.
Ask Regal about delivery through its own customer-support channel. Ask the game’s official support about a code that reached you but fails inside the game. This page has not verified current promotion eligibility, an expiry date or a replacement-code policy; do not buy a new ticket solely on the assumption that an older promotion still applies.
Frequently asked questions
Is REGAL a public code I can copy?
The cited reports describe emailed promotional codes and a cosmetic named Regal. They do not establish that typing REGAL grants the item. This page has no verified public replacement code to provide.
Do I need to prestige to fix the redeem button?
No cited source links Prestige to the controller redemption fault. Use the input and update checks here; do not reset progression to troubleshoot a promotional code.
What should I include in a support report?
Include the platform, installed version, whether you restarted, whether the button responded, the exact result message and which civilian lacks the eyewear. Use the official private support channel if proof of the code or purchase is requested.